Refund Policy


EPS LLC Buyer Protection Policy:

  • We want you to be satisfied, so all eligible courses purchased on EPS LLC can be refunded within 30 days. if you are unhappy with The courses, you can request a refund and we will refund you immediately.
  • If a buyer is not satisfied with a course within 30 days of purchase, they can request a refund.
  • please note that receiving a refund takes 1-7 days to process or 14 days depending on your bank and your region.
  • EPS LLC has a Quality Checklist that instructors must follow to ensure that their courses meet certain quality standards.
  • EPS LLC uses secure payment processing methods and has a dispute resolution process in place to help buyers and sellers resolve any issues.
  • Our policy states that if a buyer is not satisfied with a course, they must first contact us via official channels to resolve their issues before involving a third party. This is to ensure that we have the opportunity to address any concerns and provide a satisfactory resolution. Engaging a third party without first contacting us can result in unnecessary time and cost for both the buyer and us. We encourage buyers to communicate with us directly so that we can work together to resolve any issues and provide a positive learning experience.

Course Seller Protection Policy:

EPS LLC reserve the right to deny refund requests in case

  • Our policy states that if a buyer is not satisfied with a course, they must first contact us via official channels to resolve their issues before involving a third party. This is to ensure that we have the opportunity to address any concerns and provide a satisfactory resolution. Engaging a third party without first contacting us can result in unnecessary time and cost for both the buyer and us. We encourage buyers to communicate with us directly so that we can work together to resolve any issues and provide a positive learning experience.
  • The refund request is made after the refund window has closed: the same as Most e-learning platforms and websites have a refund window, typically ranging from 7 to 30 days. If a buyer requests a refund outside of this window, EPS LLC may be able to reject the request.
  • The course has been accessed or completed: If a buyer has already accessed or completed a significant portion of the course, EPS LLC may be able to reject a refund request.
  • The course was purchased on sale or with a coupon code: the same as most e-learning platforms and websites have policies that prohibit refunds on courses purchased on sale or with a coupon code. especially black Friday discounts and Cyber Monday.
  • The refund request is not based on a valid reason: the same as Most e-learning platforms and websites have policies that require buyers to provide a valid reason for their refund requests, such as technical issues or dissatisfaction with the course content. If the reason provided is not valid, EPS LLC may be able to reject the refund request.
  • The buyer has violated the terms of use: If the buyer has violated the terms of use for the course or the platform, EPS LLC may be able to reject the refund request.
  • The course is a digital product: Digital products, such as e-books, software, or online courses, can be easily copied or duplicated. As a result, EPS LLC has policies that prohibit refunds on digital products.
  • The course is customized or personalized: If the course content has been customized or personalized for the buyer, EPS LLC may be able to reject a refund request.
  • The course is offered as a bundle or package: If the course is part of a bundle or package that includes other products or services, EPS LLC may prohibit refunds on the entire package if the course has been accessed.
  • EPS LLC has the right to reject a refund request if the buyer consumes 30% of a single course.
  • Course Protection: EPS LLC allows course creators to protect their course content by restricting access to specific users or by creating an affiliate program.
  • Copyright Protection: EPS LLC and Teachable offer a DMCA policy that allows course creators to protect their course content from copyright infringement.
  • Payment protection: EPS LLC uses secure payment processing methods to protect course creators' financial information and prevent fraudulent transactions.
  • Dispute Resolution: EPS LLC offers a dispute resolution process to help course creators and buyers resolve any issues that may arise during the transaction.
  • Terms of Use: EPS LLC provides course creators with customizable terms of use agreements that buyers must agree to before purchasing their course.